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VoIP, SIP, ISDN and Analogue Recording
Our solutions can record SIP trunks or extension side VoIP, by capturing your clients network
voice traffic, or record IDSN and analogue lines by connecting them to our hardware.
With our call recording engine we can capture
any form of SIP trunk and record both the
inbound and outbound calls. In addition, by
connecting to the ALE PBX using CSTA, we can
also match extension details to the call.
Using SIP signalling to capture both the voice
and data, we can record calls and apply
extension side details without the need for a
CSTA connection.
Using our USB & PCI recording hardware, we are
able to record ISDN lines, and by connecting to
the ALE PBX via CSTA, we can also match
extension details to the call.
With our unique hybrid recording solution, we
are able to locally record SIP, ISDN or even
analogue lines, and then stream recordings to a
central location or cloud server. This is useful
when your client has satellite sites.
Using our USB & PCI recording hardware, we are
able to record analogue lines, and by
connecting to the ALE PBX using CSTA, we can
also match extension details to the call.
With our call recording engine we can capture
the extension side VoIP traffic and record both
the inbound and outbound calls. In addition, by
connecting to the ALE PBX using CSTA, we can
also match extension details to the call.
With call recording, it’s important to ensure the solution adheres to the appropriate PCI and
GDPR data security policies. With Vurella’s call recording we have all the angles covered.
During a call, agents have several ways to
pause and resume recording while taking
personal information. Including our on screen
app, entering a code via the handset, or
integrating a 3rd party application.
All calls recorded using our solutions are signed
and secured using Rijndael 256 bit encryption.
Calls can only be played back via our embedded
player, and even if calls were to end up in the
wrong hands, the calls would be inaudible.
It’s a little known fact that in some regions
companies must be able to delete calls in
order to comply with GDPR regulations. Our
recording solutions include this feature, but you
can control who performs this task.
All user access is permission based, allowing
your client to have full control over who can
access the software.
Enables recordings to be segregated, allowing
your client to decide which calls are accessed
by each user.
Our solutions offer a wide range of features that are accessed via a browser based interface,
which is designed to make it easy for the user to locate, listen and manage recordings.
Provides a graphical summary of the calls
which have been recorded, as well as several
quick links to access calls directly. Including
recent calls, flagged calls and previously saved
search criteria.
Locate calls using a variety of call filters,
including date & time, callers number, called
number, extension, call category and more.
It’s also possible to save a search criteria so it
can be accessed directly from the dashboard.
Using our built in media player, users can play,
fast forward, rewind and pause recordings.
There’s no requirement for a 3rd party
application.
when a call is under scrutiny, it’s highly likely that
your client will want to revisit the recording . With
our call flagging option, users can categorise
calls, making it easy to locate them in the
future.
While accessing a call, users can apply notes
for future reference. This is useful when users
want to share additional information related to
the recording.
When a call is under scrutiny, your client can
lock the call to prevent it from being archived.
When the call is no longer of interest, the lock
can be removed.
Enables supervisors to silently listen to agents
(on a live call), without the agent knowing they
are present. This can also be useful when an
agent is handling a difficult caller or for training
purposes.
When a call ends, a link to the recording is
automatically e-mailed to the extension user.
This feature can be enabled company wide or
only for specific extensions.
This useful feature allows extension users to
apply a call code or account ID immediately
after the call ends. The call code can then be
used to locate the call recording.
Free up disk space by creating schedules to
archive or delete recorded calls at set intervals.
Multiple schedules can be created, and there’s
also an option to restore recordings.
Your client can access recordings from their
chosen CRM by implementing a link to our call
recording solution. We can even dip into their
CRM and attach the caller’s name to the
recording.
Ensure calls are always being recorded, by
deploying the system monitor to continually
check that the recorder is active. If an issue
should occur, an e-mail is automatically
generated to alert the system administrator.
