Get In Touch
Call Centre Agent
Please contact me, I’m interested in
knowing more about this.
knowing more about this.
Partner Login
Partner Portal
Forgotten Password
Request Sent
Vurella are proud to be part of the Alcatel Lucent Enterprise Developer and Solution Partner Program. As members of the DSPP, Vurella has access to Alcatel-Lucent’s certification team, who collaborate closely with us to quality assure our software before providing certification.
ALE DSPP
We do not provide our solutions directly to the end user. Instead we use accredited Alcatel Lucent Regional Distributors and Business Partners. Why not contact us or register on our business partner portal to access full product and pricing information.
Register
Look no further, vSUITE is a comprehensive collection of telephony applications designed to enrich your clients Alcatel-Lucent telephony platform. What’s more, many of our
applications are now closely integrated with Rainbow to offer the end user a seamless experience.
So, whether your client is a large corporate enterprise or a small to medium sized business, Vurella’s vSUITE applications will fulfill their requirements.
No need to collaborate with multiple
suppliers, we do it all.
Simple professional solutions for both
Enterprise and SMB businesses.
Supply what your client needs now,
add on more features later.
Vurella’s call centre solution provides a fully featured ACD package, including a wallboard to display live statistics for both inbound calls and the state of each agent. A supervisor application is also included and enables a range of reports to be generated on the fly or periodically.
With Vurella’s call centre, agents can now also work remotely using Rainbow on a PC or even via their smartphone to accept calls.
FeaturesVurella’s call recording solutions have everything your client needs to safely record and store calls. Whether your client has analogue lines or SIP trunks, we can record it.
Importantly, all our call recording solutions include pause & resume, encryption, call archiving and deletion, as well as a host of other features to ensure your clients can adhere to both PCI and GDPR data privacy policies.
Features
vSUITE also includes a range of CTI features that ensure no box is left unticked. This Includes a call logging package, click to dial, a range of pre-built CRM connectors and 3rd party integration options.
In addition, where required these off the shelf features can also be customised to fit your clients requirements, ensuring you can offer a seamless solution.
Features
Vurella’s Rainbow agent is available on PC or Mobile and provides agents with the freedom to work from home. Despite the agent working externally, the supervisor can still monitor the agents presence, and what’s more, the agent does not need a VPN, just a standard internet connection.
Features
Our Rainbow console enables operators to manually handle inbound calls from multiple queues. Offering a comprehensive feature set, the console includes a multiline call display, contact directory, dial pad, call controls, scheduled call back facility, and is also tightly integrated with our ACD solution, allowing calls to be transferred to agent queues using drag & drop.
Features
Using Alcatel Lucent’s Rainbow platform to support new ideas, means opportunities to create new applications are endless. Our team has developed a number of bespoke products for existing clients and are always open to new solutions. So if you’re client has a bespoke requirement, why not give us a call. .
