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CRM Connectors, Call Logging, Click to Dial and more
Our additional computer telephony integration (CTI) features, offer a range of functionality
to fulfill all of your clients requirements.
Integrate with your clients CRM and pop contact
records for inbound and outbound calls.
A unique click to call solution that enables the
user to select a number anywhere on screen to
make a call. If required this feature can also be
integrated with 3rd party applications, allowing
calls to be made directly from a CRM.
Allows your client to keep a record of all calls
being made to and from their organization. The
solution provides details for local, premium,
mobile and international calls via a graphical
dashboard and host of reports.
Provides the ability to associate a CCTV camera
to an internal extension, allowing the user to see
who is at the door, and when integrated with a
recognised door entry system, the user can also
remotely release the door lock.
If your client has an existing Alcatel-Lucent
OXO ACD or OXE CDD solution, we can supply a
standalone wallboard to present live call
statistics via a big screen monitor or an internet
browser.
If your client has an existing Alcatel-Lucent
OXO ACD solution, you can offer our standalone
reporting module to provide your client with a
range of historical reports.
When your client has a proprietary requirement, our bespoke integration services gives you
the differential required to win an opportunity.
If your client has a bespoke CRM solution, we
can develop a proprietary connector to work
with either the OmniPCX Office or Enterprise
platforms, in order to pop contact records for
both inbound or outbound calls.
Using our click to dial solution, we can offer the
facility to embed a dial button directly into your
clients CRM.
Whether your client has a simple request or a
detailed requirement, our professional services
may be able to assist you in providing a
solution.
